FAQ

There's no doubt having an accident can be traumatic. Contact your insurance agent. If the accident is your fault, he or she will help you start the claim process. If the accident was someone else's fault their insurance may be liable to pay for your repairs and in most cases provide you with a rental car.

Stop in or call COLLISION CARE for a free estimate. if we do the repair. Estimates take about 10-30 minutes depending on the damages. We take pictures of your vehicle damages and include those pictures with our computerized estimate to email to your insurance company. We work directly with your insurance company on your behalf to insure that your vehicle is restored to pre-accident condition to maintain it's value.

Your vehicle is the second largest investment you're likely to make. It is common for estimates to vary based on OEM new parts, used parts or after market parts. We would be happy to explain the difference to help you make your decision.

We can help coordinate a rental or loaner vehicle.

  • What is the process at Collision Care after an accident?

  1. ​• Stop in and we will create a computerized estimate
  2. • Handle insurance paperwork
  3. • Order parts
  4. • Set up an appointment for repair and rental or loaner if necessary
  5. • Repair your vehicle


  • Do I need more than one estimate?

No, you only need one estimate.

  • What is the difference between OEM and after market parts?

OEM parts are parts made by the manufacturer, aftermarket parts are made by overseas companies.

  • Do I need to have the repair done where the insurance company suggests?

No, you have the choice by law to decide where you want to have your vehicle repairs done.

  • Do you have loaners?

Yes, we have loaner vehicles if you are in need of one.

  • What is PDR?

Paintless dent repair can be an option for most minor dents.

  • Can a frame be repaired?​

In most cases yes, frames can be repaired back to factory specifications.

  • ​Do I need an appointm​ent for an estimate?

No, but you may make one if you would like to.

  • How soon can I wash and wax my car?

• You can wash your car the same day
• You can wax your car in 90 days with silicone wax or the same day with non-silicone wax

  • What is a deductible?

Amount the customer is responsible for paying per their insurance policy.

  • ​Do you have a drop box for keys?

Yes, located on the west side of the building.

  • How soon can I get my vehicle in?

Call for an appointment immediately and we will schedule your vehicle to be repaired as soon as possible.

  • Will my repairs be guaranteed?

We have a limited lifetime warranty. Please ask for more information.